JOB SUMMARY
Responsible for analyzing, troubleshooting, and evaluating Northeastern Judicial Court end user issues. Support the effort in helping and assisting to keep our employees productive within their respective departments.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Install, configure, and maintain desktop hardware, software and peripherals
- Troubleshoot and resolve hardware, software, and basic networking issues
- Provide end-user support, training, and technical guidance
- Maintain inventory records and technical documentation
- Assist in developing user requirements and system specifications
- Support and monitor data communications systems
- Contribute to documentation of procedures and technical standards
- Performs other relevant work as assigned.
- Regular and predictable attendance is required.
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
- High School Diploma required, associate’s degree in computer science or related field preferred
- Relevant certifications a plus (CompTIA A+, CompTIA Network+, Microsoft MS-900)
- Work in a helpdesk/phone support environment
- Work in a Microsoft environment
- Basic networking concepts and troubleshooting
- Strong interpersonal communication and customer service delivery skills
- Any equivalent combination of education and experience which provides the minimum level of qualifications stated above.
Licenses and Certifications
- Valid class C Driver’s License and satisfactory motor vehicle record.
Knowledge, Skills and Abilities
- Familiar with PCs, printers, and AV gear
- Basic desktop repair and troubleshooting
- Working knowledge of Windows OS
- Able to design systems and write clear procedures
- Strong verbal and written communication
- Ability to communicate effectively both orally and in writing
ADA MINIMUM QUALIFICATIONS
Physical Ability
Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type.
Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs.
Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours.
Sensory Requirements
Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.
Environmental Factors
Essential functions of this position continuously require the ability to either work with others or work alone.
This class specification should not be interpreted as all-inclusive, as it is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.
ADA MINIMUM QUALIFICATIONS
Physical Ability
Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type.
Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs.
Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours.
Sensory Requirements
Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.
Environmental Factors
Essential functions of this position continuously require the ability to either work with others or work alone.
This class specification should not be interpreted as all-inclusive, as it is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.